Trade Depot provides several ways to receive the goods you purchased online, in-store or via phone:

• You can pick your order up at one of our stores
• We deliver small orders up to 20kg via Castle Parcels Courier
• We deliver large orders via Mainfreight2Home, Fliway or our independent delivery partners
• For Auckland, Waikato and Christchurch deliveries, we also have our vans and trucks delivering straight to the door

Standard Delivery Service

Please check the delivery times table below for indicative shipping times. Our carriers will endeavour to give you advance notice of the delivery to your address on the day if requested and whenever practical. The driver will be on site for up to 10 minutes at drop off.

Town and Rural Deliveries

In general, large orders are delivered to your specified address whenever possible as a 'door-to-door' service (ie. the items will not be carried into your premises). You can request the carrier to call you in advance to notify you of the envisaged delivery date and time. You can request this with the customer note on checkout or call / email our support team with your order reference. Please ensure that there is someone present to accept and sign for the delivery.

Please note that deliveries to some rural areas are subject to rural distance and fuel surcharges. While our system tries to present accurate delivery charges, Trade Depot Ltd. reserves the right to charge for additional delivery costs after the order has been placed. Please note that you may be contacted by our customer services in the case when the actual cost to deliver to your address is higher than the estimated checkout delivery charge.

Please note that deliveries of items weighing over 30Kg require you to have 1 suitable unloading person on site able to carry 30Kg in addition to the driver. Our driver will help with placing the items in a safe and sheltered area such as a carport or garage, however, they cannot move items into your premises - please see delivery exclusions below.

Small orders delivered by courier will have a rural delivery surcharge of $5 applied at the checkout when you enter your address.

In some cases a rural delivery may be delivered to your local town courier depot in which case you will be notified by the carrier to pick it up.

Requesting a Delivery Date

Due to our optimised logistics, we cannot offer or guarantee deliveries for a specific date or time. You may request us to not deliver before a certain date but please note that, if we need to store your order for more than 5 days from the date of purchase, you will incur our standard storage fee of $10 (inc. GST) per each day over 5 days. For example, if you bought something today and requested delivery for some time after 5 days, you would incur a storage fee.

Usual Delivery Times

Delivery times depend on the size of your order and destination.

• We use a mix of our delivery vehicles and independent delivery partners in Auckland, Hamilton and Christchurch City.
• Castle Parcels Couriers for small orders up to 20kg NZ wide.
• Mainfreight2Home, Fliway or our independent delivery partners for large orders for the rest of NZ.
• South Island orders are generally distributed from our Christchurch Warehouse.

Following delivery times (weekdays) are indicative only:

AVERAGE DELIVERY TIMES*	SMALL ITEMS	LARGE ITEMS
Auckland City	2-6 days	4-10 days
Hamilton / Tauranga City	2-6 days	4-10 days
Wellington City	2-6 days	4-14 days
Rest of North Island	2-6 days	4-14 days
Christchurch City	2-6 days	4-10 days
Dunedin City	2-6 days	4-14 days
Rest of South Island	2-6 days	4-14 days
Rural & Remote Delivery Addresses	ADD 5+ days
Christmas period and public holiday weekends	ADD 5+ days
Weather or other events	Expect delays

*Days, after transaction validated. Please note that we may require additional payment verification for orders over a certain value.
We often deliver quicker, but please do expect delays, to be on the safe side.

Please do not book installers or such, until your items have arrived.

Split Shipments

Depending on stock location and whether your order contains large and small items, we may split the order into multiple shipments via different carriers. Small items are couriered and large items are sent via our carrier partner. Your consignments will be visible on our tracking page.

City Residential Area Deliveries

Delivery to the driveway for city residential areas only. This excludes difficult driveways and unfinished sites, rural areas, multilevel apartments/dwellings etc.
South Island city residential includes Christchurch, Nelson, Dunedin Cities only.

Size of Goods

When ordering large items such as double door fridges or baths, please ensure that these can fit through your main door or entrance. We will not be responsible for the inability to carry your item into your premise.

Goods Inspection on Delivery

IMPORTANT! - All deliveries require a person present to unpack and inspect the delivery and sign for goods received confirming they are in good condition and free from breakages/damage. It is advisable that you immediately open packages and inspect for signs of damage or defect.

If you accept the delivered goods without a person present you will reduce your rights to claim for transport damage or loss. This will not reduce your rights to claim for faults in manufacturing etc.

Please do not sign “undamaged” unless you are delighted with the condition of the items in your order in respect of breakages, damages or defects.

In Case of Damage

Please make sure to check your items for damages BEFORE you sign for them. If this is not possible, please check your items within 24 hours of receipt or at least within 7 days.

IMPORTANT: To facilitate a claims process with our freight providers, please report any delivery damage within 7 days of receiving your order, even when you're planning on using your items later.

If your order has been delivered by our own Trade Depot delivery service, you will be able to arrange a return/replacement on the spot with the driver.
If your order has been delivered by our partner carriers, make sure you state that (some) goods were damaged on the proof of delivery document then please contact our customer service team to lodge a return/replacement claim.

Lost in Transit

If you believe an item is lost during transit, please report it to us within 14 days of receiving your delivery notification. If you haven't received any communication from the freight company regarding your delivery, contact our customer service team directly for assistance.

Delivery Exclusions

Please note that standard deliveries exclude special delivery services:

• Express deliveries (same day)
• Carrying up stairs
• Placement within your home
• Unpacking & assembly
• Box / pallet removal
• Installation
• More than 10 minutes on site
• After hours

All our deliveries will deliver your items door-to-door only as per our standard delivery service. Trade Depot contract drivers (covering Auckland, Hamilton, Christchurch) may be able to offer additional services to help move your items to a safe and secure location on your property provided this can be done safely, without damaging the items, property or persons. This service will need to be negotiated with the driver directly and they may charge an additional fee for this service. Acceptance of these additional services is subject to the customer acknowledging that any issues or damages in this case are the responsibility of the driver and the customer.

We strongly advise customers to arrange their own help to move the order items into the home to avoid frustration at time of delivery.

Delivery Terms

We offer competitive delivery rates on almost all of our items (some exclusions apply). The minimum delivery charge is $7 per order for small items. However, the website may show "freight from" prices that are less than $7. This is because we calculate the combined freight of all small items in the checkout and the final freight will be the greater of $7 or the combined freight cost of all small items.

When you enter your delivery address in the checkout, the final freight charge is calculated based on your order item's price or volume/weight and delivery address. Any current applicable discounts are applied at this stage. You will then see your final freight cost.

Small items do not contribute to the discounted delivery calculations. We frequently send small items out separately so their freight is added to the large item freight for the final freight cost.

Some items do not qualify for discounted delivery. Christchurch / South Island only items do not qualify for discounted delivery to the North Island.

By default, our website shows indicative delivery cost to Auckland addresses. Once you add your delivery address in the checkout, the delivery cost will be calculated based on your address.

Some items on our website are marked as "Freight POA". This is because these items are either too bulky, heavy, fragile or oversized to deliver by courier or truck. In this case you will need to place a click & collect order or contact us to discuss alternative options.

Please note that the delivery estimates on the product details pages may differ from the final delivery charge in the checkout as the freight is calculated to your delivery address and any applicable discounts are applied.