Trade Depot Extended Warranty Cover
Trade Depot provides the option to purchase a Trade Depot Extended Warranty Cover on selected appliances with a standard warranty of 24 months (2 years). The benefits, your rights and terms & conditions of the extended warranty are outlined below.
| Feature | Trade Depot Extended Cover | Consumer Guarantees Act | Standard Warranty |
| Term Options | Fixed-term cover with extra benefits after the standard warranty ends. 1/2/3 year options (added to the standard warranty) | For a “reasonable” time after purchase | 2 years from purchase |
| Repair First Policy | Yes
| Yes – if faulty, it must be fixed within a reasonable time | Yes – within 2 years |
| Automatic replacement under $200 | Yes | Yes – only if failure is “substantial”, otherwise repaired | Per CGA |
| Free broken appliance pickup/return | Yes | Yes – only if Act applies and then customer is reimbursed | Per CGA |
| Fair Wear and Tear | Yes – if due care was taken to protect the goods | Yes – if it fails before it might be reasonably have been expected to | Per CGA |
| Discounted technician callout (including rural and out-of-service areas) | Yes – callout fee capped at $75 | No | Per CGA |
| Commercial/business use | Yes – with conditions | Yes if Act applies | Per CGA |
| Rights transferable on private sale | Yes | Yes for reasonable period | Per CGA |
Your Rights
Your rights and remedies under the Trade Depot Extended Cover give your rights over and above the Consumer Guarantees Act 1993 (CGA).
Under the CGA all products must:
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Be of acceptable quality (durable, safe, fit for purpose, free from defects, acceptable in look or finish)
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Be fit for their particular purpose
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Match a description, sample or model shown to you
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Have good legal title, e.g. be able to be sold and not have any security interests registered against them
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Arrive on time (within a reasonable time if not agreed) and in good condition
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Have spare parts and repair facilities available (manufacturer is responsible). This does not apply if you are told about limited availability before you buy.
If these guarantees are not met, the supplier must remedy the issue by either repair, replacement, or if neither is possible, then a refund of the purchase price.
Your Right to Cancel
You have the right to cancel the Trade Depot Extended Cover within 5 days of the date of purchase. You can cancel it by going to any Trade Depot store nationwide or contacting the Trade Depot Customer Service Team, contact details below. If you have decided to cancel, you will get a full refund of the purchase price of your selected Trade Depot Extended Cover.
Trade Depot Limited
306 Neilson Street
Onehunga, Auckland 1064
info@tradedepot.com
09 636 1111
Definitions
Trade Depot Extended Cover
Fixed-term cover with extra benefits after the standard 24 month warranty ends. Available in 1, 2, or 3 year options, it keeps your appliance protected for the long haul, up to 5 years - no guesswork, no surprise costs.
Repair-First Policy
If something goes wrong, we’ll organise a repair first. Quick and hassle-free. If it can’t be fixed, we’ll move to replacement. This keeps things affordable and sustainable while getting your appliance sorted.
Automatic Replacement Under $200
For smaller appliances, there’s no waiting around. If the product’s faulty and valued under $200, we’ll automatically replace it, no repairs needed, no delays.
Free Broken Appliance Pickup/Return
If we’re replacing your item, we’ll handle the pickup and return. It’s one less thing to worry about when things go wrong.
Fair Wear and Tear
The gradual deterioration that happens through normal use over time. If a part wears out earlier than expected and it’s not due to misuse or damage, we’ll cover the repair or replacement.
Discounted Technician Callout
Need a tech to come to you? We’ve capped callout fees at $75, even in rural or out-of-service areas. That means affordable help, no matter where you live.
Commercial / Business Use Included
Applies to appliances used in a workplace, as long as the item is used within the manufacturer’s intended specifications. It does not cover products used for public hire, public access, or where the item is primarily used to generate revenue (like in laundromats or commercial kitchens).
Transferable if Sold Privately
Selling or gifting your appliance? Your Trade Depot Cover warranty comes with it, providing the new owner with peace of mind and adding resale value to your appliance.
Trade Depot Extended Warranty Cover Terms and Conditions
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The Trade Depot Extended Cover covers the item(s) specified in the Invoice and purchased as new, which at the time of purchase included the manufacturer's original written warranty. To be eligible for the Trade Depot Extended Cover, the manufacturer's warranty must provide at least 1 year parts and labour coverage. The Trade Depot Extended Cover covers all mechanical and electrical defects that would usually be covered by the manufacturer's written warranty, unless otherwise stated in the following terms and conditions.
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Trade Depot reserves the right to claim under any relevant manufacturer's warranty, and Trade Depot will deal with the manufacturer as required to meet its Trade Depot Extended Cover obligations.
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The Trade Depot Extended Cover commences from the date of purchase, and extends the standard 2 year warranty to 3, 4 or 5 years as specified in the TRADE DEPOT EXTENDED COVER option you select.
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The Trade Depot Extended Cover is only valid for the product in the original proof of purchase (Invoice).
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Trade Depot Extended Cover is for the repair or replacement of faulty components with components of the same value or comparable quality. The decision to repair or replace a component or a product during the Trade Depot Extended Cover period will be made solely by Trade Depot in respect of an initial product failure.
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Trade Depot will provide services during normal business hours and business days and therefore will be closed on Weekends and Public Holidays.
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Trade Depot will ensure that service is completed as quickly as possible. We are not responsible for delays caused by factors beyond our control, including but not limited to manufacturer's delays in providing parts, and general manufacturer availability of parts.
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Clients must provide the original proof of purchase to claim the warranty/services. Clients will be charged a service fee for the services rendered if such documentation is not available.
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The Trade Depot Extended Cover covers failure from fair wear and tear, provided the client has taken all reasonable steps to maintain and care for the product and that it was installed by an authorised installer or trade person as applicable according to the product type.
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The Trade Depot Extended Cover does not cover repairs for the replacement of parts due to incompatibility.
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Trade Depot Extended Cover only covers components that were present at the time of purchase. The Trade Depot Extended Cover does not cover any components that have been fitted after the original purchase.
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Damage to the item or its components, caused by power surges or spikes, including but not limited to mains power and telecommunication connections, or other unspecified sources, voltage fluctuations, rust or corrosion, is not covered by Trade Depot Extended Cover. Clients should take all reasonable steps to protect against damage caused by power surges, such as purchasing a surge protector that complies with local standards.
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Trade Depot Extended Cover does not cover damage to the item caused by overheating as a result of sitting or positioning the item without adequate ventilation for cooling or a dust-free environment.
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Trade Depot does not accept liability for items lost, damaged or stolen as a result of freight, courier or storage.
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Trade Depot Extended Cover only covers hardware faults, and makes no provision for consequential loss of any type, i.e.: spoiled food, etc.
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Trade Depot may replace the same, similar or slightly better item when the faulty item is not economical to repair, or the item value is under $200. Price fluctuations may result in a replacement item with a lower selling price than the original. The replacement cost shall not exceed the original purchase price of the item.
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If the item is replaced, any remaining term under Trade Depot Extended Cover will transfer to the new item.
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Trade Depot Extended Cover does not cover loss or damage due to accidental or deliberate damage, negligence, abuse, wilful act, misuse, accident, theft, sand, liquid, rust, battery leakage, flood, fire, earthquake, electrical storms or any other act of god, war or terrorism.
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The following are not covered under Trade Depot Extended Cover: dropped product; collision with another object; any result of a malfunction or damage of an operating part from a failure to provide manufacturer's recommended maintenance; costs where no mechanical or electrical failure is identified; consequential loss of any type; normal maintenance costs.
